Frequently Asked Questions
Q: Do I have to sign a contract locking me into services?
A: Contracts are not requested or required. All services are customized to our client needs. NPLHC provides our customers with a service agreement that captures our client needs and wants. Service agreements are evergreen, providing our clients with the ability to modify their service needs at will.
Q: Is there any additional cost to me?
A: NPLHC services are ‘all inclusive’. Our clients will never be charged any fees for additional or changes in service.
Q: What should I be looking for in a non-medical home care agency?
The best in-home care agencies respond immediately to your home care needs.
They should have someone available to you 24 hours a day, 7 days a week, 365 days a year.
They should guarantee that services will always be provided.
Their employees should be bonded against theft.
The caregivers should be company employees, not contract employees. They should screen their employees and have national criminal background checks run on each of them.
They should perform drug testing.
No one should ever show up at your home without an introduction and agency identification.
They should provide periodic visits to your home in order to check on their employee and to make sure that you are happy with the services you’re receiving.
Q: How long will it take to get a caregiver?
A: Based on your needs and requests, we can provide a caregiver immediately or at your convenience.
Q: Can I help choose the caregiver and/or meet them in advance?
A: Yes. If requested, No Place Like Home Care will arrange a meeting with a preselected caregiver. If at any time or for any reason you want to change caregivers, we will do so at no charge until you are completely satisfied.
Q: What happens if a caregiver is unable to show up for a scheduled shift?
A: If your family’s caregiver is unavailable for any reason, another is made immediately available. No Place Like Home Care, LLC’s management team, will make a personal introduction of the interim caregiver.
Q: How do you select my caregiver?
A: All of our caregivers have successfully passed a thorough reference and national criminal background check and are bonded and insured. We match your specific needs and requests to the skills and background of each caregiver to find the ideal companion.
Q: Can home care services assist with those diagnosed with Alzheimer’s and Dementia?
A: Yes. Except in clients with late stages of this disease where other options might be more appropriate, home care is a critical part in managing this disease at home. In fact, according to the Alzheimer’s Association, approximately 70 percent of people with dementia or cognitive impairment are living at home.
Remaining at home and in familiar surroundings that include friends, family, and routines are important to those affected with Alzheimer’s and Dementia. Working with the family caregivers and a client’s physician, No Place Like Home Care, LLC services enable balance and consistency when managing Alzheimer’s and Dementia.
Q: What services are included in non-medical home care provide by No Place Like home Care?
A: Assistance with the Activities of Daily Living (ADL’s) and Instrumental Activities of Daily Living (IADL’s) such as the ones listed below are a sample of our services.
Personal Care – A professional caregiver can handle all the daily mental and physical challenging tasks on behalf of family caregivers in providing personal care assistance with bathing, dressing, toileting and more.
Respite Care – Provide short-term, temporary relief to those who are caring for family members who might otherwise require permanent placement in a facility outside the home
Homemaking – Ensuring the house is kept up, warm and well-cooked meals are prepared, and safe transportation to errands and appointments are all part of non-medical home care.
Companionship – Caregivers provide direct companion services and can ensure transportation to social activities, errands, appointments and shopping trips.
No Place Like Home Care, LLC serves our customers with travel companionship services (domestic and international)